Warranty Information

Purchase Orders

• Purchase orders will be processed in a timely manner in the order they are received.
• All purchase orders must be in full case quantities.
• All purchase orders confirmations and invoices will be sent systematically once the order is processed.
• Out-of-stock items and split shipment notifications can be found at the bottom of all order confirmations.
• Any out-of-stock items will need to have a new PO submitted.
• Powerfields does not process back orders.
• Any PO with ship in full status could have a minimum of a 1–4-month delay.
• Order Minimum is $100.
  
  

Product Returns

• Product returns require a return authorization number in advance to receive credit. Credits apply to future purchases.
• Returns are subject to a 10% restocking charge.
• Returned merchandise must be in original and sellable condition to receive full credit.
  
  

Auto Deductions or Invoice Short Pay

• Invoice deductions and short payments due to defective claims, overages or shortages are prohibited. Please submit a claim for approval to sales@powerfields.com. Claims will be processed within 10 business days of submission and a credit note will be applied to your account and emailed to your accounting contact. Unauthorized deductions without a supporting credit note and failure to comply with this policy may cause delayed shipments or an account credit hold.
  
  

Shipments

Overages, Shortages, Wrong Product Shipped and Damaged Items

• Damaged goods or shortages must be reported within 5 days of receipt of goods.
• Any delivery discrepancies must be reported in a timely manner.
• The shipping company must be notified at time of delivery and prior to signing of delivery receipt.
• Photos and a description of damages must accompany any credit request.
• Copies of both the shipping company delivery receipt and Powerfields packing sheet will be required before processing any credits. No auto deduction will be approved without prior authorization.
• Please submit all requests to the current Powerfields Office Administrator or to sales@powerfields.com.
  
  

Powerfields Fencing Product Warranty

• Powerfields products will be warranted 100% against material or manufacturing defects for a period of five (5) years from the date of retail purchase. This warranty includes all electric fence material as well as application hardware.
• Proof of purchase and a sample of the failed material will be required to initiate a claim. Photographs of the installation may also be required if it is not obvious that the damage in question is due to faulty material or workmanship. Installation and maintenance must be according to the manufacturer’s instructions. Correct tightness of the tape must be maintained. Post spacing must not exceed 16 feet. Use of any fence energizer other than a low-impedance fence energizer will void the warranty.
• If it is determined that the failure is due to ultra-violet degeneration, faulty materials, or defective manufacturing procedures, the material will be replaced in accordance with the terms of this warranty and the claiming party will be reimbursed for shipping expenditures.
• Powerfields will not assume any liability for labor costs in replacing damaged material or claims of injury to livestock, humans, or private property due to failure of material warranted or otherwise. This is a material replacement warranty only and does not provide for monetary refunds.

This warranty does not apply to Powerfields Essentials products.

• Due to the unpredictable nature of large animals, their ownership, and confinement creates certain liability risks that are the responsibility of the owners. Powerfields makes no guarantee, expressed or implied, that the use of Powerfields products will prevent potential property damage or human injury caused by an attempt to contain such animals.
  
  

Energizer Warranty

• Powerfields Fence Energizers are warranted to be free from faulty workmanship or materials. The warranty includes failure due to remote lightning strikes but excludes direct strikes to the energizer itself.
• Powerfields energizer warranty period is 36 months from the date of original purchase (12 months in-store exchange and 24 months repair).

This warranty will be terminated should any of the following occur.

1. The case is cracked, broken, or disfigured or the seal is broken, indicating that the unit has been opened by someone other than a Powerfields Fence Energizer designated repair technician.
2. The plug-in cord on 110 units or the connection wires on battery units have been damaged or altered.
3. The mail-in portion of the warranty card is not mailed within 30 days from the original purchase date. Please call 1-800-843-3702 to verify receipt of your warranty card.
   
   

HOW TO MAKE A WARRANTY CLAIM:

• If your Powerfields Fence Energizer ceases to function, Powerfields will work with said original purchaser of the product, Distributor, Retail Chain or Wholesaler. Please follow these instructions below.

Prior to Making a Claim Self-test/Troubleshooting

1. Check the power source with another appliance to ensure power is getting to your energizer.
2. Check that the connection wires to the fence and ground rods are clean. Check the fence line for dead shorts such as broken wire touching the earth or plant material touching the fence, which could short out the energizer.
   
   

Energizer Repair

1. Any energizer that was purchased within 12 months, must be returned to the store of purchase for replacement.
2. Retailer/Distributor must locate a copy of your original invoice and customer receipt from the day the unit was purchased. These items must accompany replacement requests. If the unit is found to be covered under the 12-month Powerfields warranty an RMA (Return Merchandise Authorization) will be issued along with a return shipping label.
3. Any energizer purchased within 13-36 months - Retailer/Distributor must send all detailed pertinent information to the current Powerfields Office Administrator or to sales@powerfields.com for repair authorization and warranty verification.
4. After prior authorization, the retailer or customer will need to send any energizer that is within the 13–36-month warranty in for repairs. (See approved repair centers below)
5. Any energizer purchased longer than 3 years ago will be deemed out of warranty.
6. Customer has the option of repairing at an approved repair center with all expenses of the repair and shipping being their sole responsibility.
7. If said unit is denied warranty coverage due to mishandling or improper use but is determined to be repairable, the customer has the choice to send the unit to an approved repair center and pay for shipping and repair costs. The repair center will provide an estimate of cost of repair and shipping prior to the repair.

Upon returning any unit for repairs please provide the following.

• Include a copy of your invoice/receipt and RMA in the box with your energizer. Also include a note with your name, address, phone number, and a brief description of the problems you are having.
• Mail the energizer and above paperwork to one of the following approved repair centers:

John Robohm
Live Wire Farm
802-368-2353
John@livewirefarm.com

UPS, FedEx, DHL
467 Butler Brook Road
Jacksonville, VT 05342

USPS Mail
P.O. Box 526
Jacksonville, VT 05342

Viola Machine and Repair
304-735-5481
Joe@qmfarm.com

Quaking Maples Farm
373 Quaking Maples Drive
Eglon, WV 26716